iPhone loses connectivity for push notifications, iMessage and ActiveSync
| Originator: | mdorison | ||
| Number: | rdar://12358240 | Date Originated: | 9/24/2012 |
| Status: | Open | Resolved: | |
| Product: | iPhone/iPod touch | Product Version: | 6.0 |
| Classification: | Serious Bug | Reproducible: | Always |
Summary: iPhone loses connectivity for push notifications, iMessage and ActiveSync. iPhone 5 on iOS 6.0 stops receiving push notifications and notifications from an ActiveSync account. I receive them on other devices. I am also unable to send iMessages. The temporary resolution for this issue is to either power off/on the phone,or toggle Airplane mode. I then receive all my past notifications that had not come through and I am then able to send iMessages. Also, when I move from a No Service area like the subway to above ground it seems to accomplish the same thing. The problem then returns after a short period of time. Steps to Reproduce: Use the phone as normal. Notice that I am unable to send iMessages and not receiving any push or ActiveSync notifications. Expected Results: Expect to be able to send iMessages and receive push and ActiveSync notifications. Actual Results: iPhone stops receiving all notifications and loses the ability to send iMessages. Regression: Notes: Apple replaced my phone thinking that it may be a hardware issue but I am still experiencing the same problem with new hardware.
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