Open Radar

 
Andrea Govoni 09-Dec-2013 01:32 AM

Summary:
I bought a lot of apps but the Purchased section of the App Store app on my iPod touch is always blank. When I open the Purchased page I always see these lines in the Console log:

Dec  9 01:09:55 EVA-05 AppStore[16459] <Warning>: JS: its.sf6.Bootstrap.init: Initialize
Dec  9 01:09:56 EVA-05 AppStore[16459] <Warning>: JS: ERROR: ITSExceptionHandler: {message:"TypeError: 'undefined' is not an object", url:"https://se.itunes.apple.com/htmlResources/B64A/dv6-storefront-p6bootstrap.js", lineNumber:"1812"}

I can correctly see my purchased apps on other devices or with iTunes.

Steps to Reproduce:
1. Open the App Store app on the iPod touch.
2. Tap the Updates tab.
3. Tap the Purchased button.

Expected Results:
I should see the list of apps I purchased.

Actual Results:
I see a blank page.

Version:
iOS 6.1.5 (10B400)

Notes:


Configuration:
iPod touch (4th generation) 64 GB
Serial number DJ6H700PDT78

Attachments:
'iPod log.log' was successfully uploaded.


Apple Developer Relations 05-Mar-2014 05:04 PM

Engineering has requested the following:

tested on iPod touch  4th gen with 526 apps in the purchase history and it loaded successfully. As I would scroll down the list it would load more and more apps.
Andrea are you still able to reproduce?

Please provide your response or results by updating your bug report.


Andrea Govoni 06-Mar-2014 07:34 AM

Yes, I'm still able to reproduce this issue with iOS 6.1.6 (10B500).
I purchased way less than 500 apps, so the problem should not be related to the total number of apps to display.
When I access the Purchased view, I see the "Loading…" notice for 2 or 3 seconds, then it disappears but the view remains empty.
I can perform any diagnostic test you like.


Apple Developer Relations 25-Mar-2014 11:17 PM

Engineering has provided the following:

You should just contact AppleCare about the issue.

Since this is an itunes account issue (not a development issue) please please contact AppleCare for account related issues using the following link http://www.apple.com/support/itunes/contact/

They are better equipped to troubleshoot specific account related issues and gather necessary information.

We are now closing this bug report.

If you have questions regarding the resolution of this issue, please update your bug report with that information.

Please be sure to regularly check new Apple releases for any updates that might affect this issue.