App Icon missing on Mac App Store and downloaded app. Icon visible in Xcode and app passes Validation.

Originator:peter.kamb
Number:rdar://19295631 Date Originated:December 18th, 2014
Status:Open Resolved:
Product:Mac App Store Product Version:
Classification: Reproducible:YES
 
Summary:

My app's App Icon is missing on the Mac App Store and on the downloaded app. Icon is visible in Xcode and app passes Validation.

This is NOT a caching issue. There has been no app icon for many days, and others have reported this to me. It's not just my machine.

I have uploaded a new version of my app. After being reviewed and released, the app icon is missing *everywhere* in the Mac App Store.

ICON MISSING:  
 - Mac App Store search results
 - App's page on the Mac App Store
 - Once downloaded, App has no icon.
 - Notification Center messages have no App Icon.
 - Anywhere that touched the Mac App Store.
 - The "build" section of iTunes Connect. Small "build" app icon is missing after you upload a build, where it should show the icon.
 
ICON VISIBLE:  
 - The app `product` as built via Xcode, viewed in the Finder.
 - Images.xcassets file in Xcode.
 - iTunes Connect shows correct icon.
 - Essentially anywhere *other* than the Mac App Store.

Steps to Reproduce:
- Upload a build with an images.xcassets file with  256@2x and 512@2x files (only). See picture.
- I have since tried this with a *full* images.xcassets file. Same issue. So the missing resolutions don't cause the issue.
- Validate using the Organizer. Validates fine.
- Upload to Mac App Store. Note that "build" thumbnail is missing on iTunes Connect for the build you just uploaded.
- Go through review. Pass review with no issues. Not rejected due to missing icon.
- Everywhere in review and iTunes Connect, it looks fine.
- Once released, look for your app on the Mac App Store. The icon is not visible. See pics.

Expected Results:
My app has an icon! Customers buy an app that has an icon.

Actual Results:
No app icon! Huge headache.

Configuration:
I recently switch the NAME of my app.
I recently switched to using Asset Catalog for my app icon images in Xcode.

Comments


Please note: Reports posted here will not necessarily be seen by Apple. All problems should be submitted at bugreport.apple.com before they are posted here. Please only post information for Radars that you have filed yourself, and please do not include Apple confidential information in your posts. Thank you!