Voice Messages Often Cut Off After 10 Seconds When Recording
| Originator: | sethfri | ||
| Number: | rdar://19495053 | Date Originated: | 01/15/2015 |
| Status: | Open | Resolved: | No |
| Product: | iOS | Product Version: | 8.1.2 |
| Classification: | Serious Bug | Reproducible: | Sometimes |
Summary: Often when I'm recording a voice message, I get cut off after speaking for around 10-15 seconds. This happens to several of my friends too, so I know it's not my device. This results in a horrible user experience, as sometimes I don't even notice and just keep talking for several minutes only to find that the first 10 seconds were recorded. Even worse, when it happens, it happens over and over again, so I can try 7 times to record a 30-second voice message and it'll only get the first 10 seconds every time. Workaround: Hold the phone to your ear to record a voice message; I don't think I've seen the cut off happen here Steps to Reproduce: 1. Open Messages app 2. Open a thread 3. Press and hold the Voice Message button 4. Speak for more than 10 seconds (for instance, try leaving a message of more than a minute, because my friends and I often send messages to each other that are several minutes long) 5. After around 10-15 seconds, sometimes the app will just stop recording Expected Results: I should be able to record as long of a voice message as I want without the app cutting me off Actual Results: The app often cuts me off at around 10 seconds
Comments
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Apple Developer Relations
Engineering has requested the following information in order to further investigate this issue:
--- Messages Logging Instructions ---
Can you please collect and attach your Messages log?
https://developer.apple.com/bug-reporting/ios/misc/#messages
To install the profile:
1) Download the attached profile to your computer. 2) Send the profile as an attachment to your iDevice. 3) Tap the profile from the iDevice to install it. 4) Reboot the iDevice. 5) Go to Settings -> iMessage Debugging and tap iMessage Logging and Registration Logging to on. 6) Attempt to reproduce the issue. 7) Once this occurs, go back to Settings -> iMessage Debugging -> and tap the Dump Logs button. 8) Sync the iPhone to your computer. 9) Go to the following location on your host computer to find the Messages folder:
OS X:
~/Library/Logs/CrashReporter/MobileDevice//Messages
Note: "~/" means /Users/[Your user Name]/Library/Logs… not the root path /Library/Logs/...
Windows 8:
C:Users[Your User Name]AppDataRoamingApple ComputerLogsCrashReporterMobileDevice<device-name>Messages\
Note: The AppData folder is hidden by default. Click on the View menu item in a Windows navigation window and check the "Hidden items" checkbox and the AppData folder will appear in the list of folders under C:Users[Your User Name].
Windows 7 and Vista:
C:Users[Your User Name]AppDataRoamingApple ComputerLogsCrashReporterMobileDevice<device-name>Messages\
Note: The AppData folder is hidden by default. Choose Folder and Search Options from the Organize menu in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".
Windows XP:
C:Documents and Settings[Your User Name]Application DataApple ComputerLogsCrashReporterMobileDevice<device-name>Messages\
Note: The Application Data folder is hidden by default. Choose Tools > Folder Options in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".
10) Archive the directory and attach the compressed folder to this bug report.
Note: To archive the directory on the Mac, Right or Control + click on the folder and choose Compress. A file called Archive.zip should be created. Attach that file to the bug report.
Disclaimer: The iMessage Diagnostics Profile generates files that allow Apple to troubleshoot issues with your device and help Apple to improve its products and services. The generated files may contain some of your personal information, including information about your iMessage sessions such as your iMessage User ID and the contact information of people you exchange messages with, while this profile is installed. The generated files will not contain the content of your messages.
By enabling this diagnostic tool and sending a copy of the generated files to Apple, you are consenting to Apple’s use of the content of such files in accordance with its privacy policy (http://www.apple.com/legal/privacy).Engineering has requested the following information in order to further investigate this issue:
--- Messages Logging Instructions ---
Can you please collect and attach your Messages log?
https://developer.apple.com/bug-reporting/ios/misc/#messages
To install the profile:
1) Download the attached profile to your computer. 2) Send the profile as an attachment to your iDevice. 3) Tap the profile from the iDevice to install it. 4) Reboot the iDevice. 5) Go to Settings -> iMessage Debugging -> iMessage Logging: ON and Registration Logging: ON. 6) Attempt to reproduce the issue. 7) Once this occurs, go back to Settings -> iMessage Debugging -> and tap the Dump Logs button. 8) Sync the iPhone to your computer. 9) Go to the following location on your host computer to find the Messages folder:
OS X:
~/Library/Logs/CrashReporter/MobileDevice//Messages
Note: "~/" means /Users/[Your user Name]/Library/Logs… not the root path /Library/Logs/...
Windows 8:
C:Users[Your User Name]AppDataRoamingApple ComputerLogsCrashReporterMobileDevice<device-name>Messages\
Note: The AppData folder is hidden by default. Click on the View menu item in a Windows navigation window and check the "Hidden items" checkbox and the AppData folder will appear in the list of folders under C:Users[Your User Name].
Windows 7 and Vista:
C:Users[Your User Name]AppDataRoamingApple ComputerLogsCrashReporterMobileDevice<device-name>Messages\
Note: The AppData folder is hidden by default. Choose Folder and Search Options from the Organize menu in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".
Windows XP:
C:Documents and Settings[Your User Name]Application DataApple ComputerLogsCrashReporterMobileDevice<device-name>Messages\
Note: The Application Data folder is hidden by default. Choose Tools > Folder Options in the file browser window, then click the View tab and change the "Hidden files and folders" option to "Show hidden files and folders".
10) Archive the directory and attach the compressed folder to this bug report.
Note: To archive the directory on the Mac, Right or Control + click on the folder and choose Compress. A file called Archive.zip should be created. Attach that file to the bug report.
Disclaimer: The iMessage Diagnostics Profile generates files that allow Apple to troubleshoot issues with your device and help Apple to improve its products and services. The generated files may contain some of your personal information, including information about your iMessage sessions such as your iMessage User ID and the contact information of people you exchange messages with, while this profile is installed. The generated files will not contain the content of your messages.
By enabling this diagnostic tool and sending a copy of the generated files to Apple, you are consenting to Apple’s use of the content of such files in accordance with its privacy policy (http://www.apple.com/legal/privacy).
My Reply
Logs attached. Thanks!