Safari: sometimes support.apple.com/kb articles don't load

Originator:igeek1
Number:rdar://19635251 Date Originated:28-Jan-2015 03:34 PM
Status:Duplicate of 18880345 Resolved:30-Jan-2015 10:27 PM
Product:Safari Product Version:Safari 8.0.3 (10600.3.18)
Classification:Crash/Hang/Data Loss Reproducible:Sometimes
 
Summary:
Sometimes, pages such as http://support.apple.com/kb/DL1785 don't load in Safari. They load fine in Chrome.

Steps to Reproduce:
1. Click a link to an Apple kb article, such as http://support.apple.com/kb/DL1785

Expected Results:
Page loads in Safari.

Actual Results:
Page is blank. The loading indicator indicates that the page has finished loading. When I view source, the DOM is completely empty (no tags at all).

If I load the same page in Chrome, it works fine every time. I've attached the Charles Proxy results for the request and response of both Safari 8.0.3 (10600.3.18) and Chrome 40.0.2214.93 (64-bit) on OS X 10.10.2 (14C109) and Charles Proxy 3.9.3.

As far as I can tell, this is not a network issue. If I alternate between browsers, Safari always fails and Chrome always loads.

Version:
Safari 8.0.3 (10600.3.18) on OS X 10.10.2 (14C109)

Notes:
Navigating to another Apple support page in Safari (in this case, http://support.apple.com/en-us/HT204204) and then back has fixed the issue (for now). But I don't doubt it will reappear, as it has in the past.

Configuration:
Apple kb articles are the only pages where I have ever seen this. I'm pretty sure it doesn't happen every single time. I think I've seen them load sometimes in Safari.

Installed extensions in Safari:
1Password (beta)
Adblock Plus
ExifExt
TinEye
Instapaper

But when I disable all extensions, the page still comes up blank.

Attachments:
screenshots and Charles output: http://cl.ly/ZV67

Comments


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