Signing out and in again breaks items added to My Music from Apple Music.

Originator:jelly
Number:rdar://21851700 Date Originated:16-Jul-2015 07:03 PM
Status:Duplicate of 22433471 Resolved:
Product:iTunes Product Version:12.2.1.16
Classification:Bug Reproducible:Always
 
Summary:
Signing out of the iTunes Store and back in causes the songs and albums added to my Library from Apple Music to get stuck in a limbo. The songs are still considered to be in my library and I can't add them, but they also don't appear anywhere, so I can't remove them.

Steps to Reproduce:
1. Add tracks to "My Music".
2. Sign out of iTunes.
3. Sign back into iTunes using the same Apple ID.

Expected Results:
The tracks I added should still be displayed as part of My Music, or alternatively, the tracks are not included in My Music and instead are able to be added again.

Actual Results:
The tracks are not displayed. If you navigate back to the song in Apple Music, the song is shown as already being part of My Music, and so the option to add it is not displayed.

Version:
OS X Mavericks 10.10.4, iTunes 12.2.1.16

Comments

Daniel Farrelly

It would seem that no, it was not checked. Checking the box did, in fact, restore the items.

With that in mind, I would like to point out that, prior to signing out, it had been checked, and that most of the tracks I had added to My Music were also downloaded to my computer. My seemingly unconscious assumption was that signing back in would restore all of library to the way it was before, and even if it didn't, the songs that I had downloaded locally should still have appeared.

In essence:

  • I had tracks in my library, so I couldn't add them again. But I also couldn't see them anywhere (other than Apple Music).
  • I was able to see a button to add new tracks to my library, and apparently clicking it prompts me to turn on iCloud Music Library, but there's no such indication or suggestion for the tracks I have added.
  • Signing back in should have restored my iCloud Music Library setting, or at least prompted me to do so.
By jelly at July 29, 2015, 11:59 p.m. (reply...)

Apple Developer Relations

We need more information to investigate this issue.

Is iCloud Music Library checked in General Preferences?

Please provide your response or results by updating your bug report.

Please compress any bundled files (e.g. nested folders) prior to uploading.

By jelly at July 29, 2015, 11:58 p.m. (reply...)

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