TestFlight builds might get stuck in "Processing"

Originator:oliver.drobnik
Number:rdar://23409291 Date Originated:Nov 5, 2015
Status:Closed Resolved:Nov 11, 2015
Product:iTunes Connect Product Version:
Classification:Serious Bug Reproducible:Sometimes
 
Summary:
When uploading builds to TestFlight from Xcode, it might occur that a build shows up, but does not get available for testing. If you click on "Show all builds" the build shows as still "Processing".

Right now I have one build processing for 19 hours now, a newer one for 4 hours.

My twitter followers tell me that they have the same problem and the might be a workaround by refreshing the page every 15 seconds for a while to jigger it to finish processing eventually. However when I tried to refresh it several times, this did not have an effect for me

Steps to Reproduce:
1. Upload a TestFlight build 
2. Note the time it takes for it to become available for Internal Testing

Expected Results:
- the build should leave the Processing stage after no more than one hour, preferable within minutes

Actual Results:
- some builds take considerably longer than one hour
- they show as Processing even after more than 10 hours

I am attaching a screenshot that shows prod.ly builds #563 and #564 being stuck in Processing.

Version:
Safari 9.0.1 (11601.2.7.2), OS X 10.11.1 (15B42)

Notes:
Maybe you should run a query on your backend to check which builds are in Processing for longer than a certain time. Most likely you will find that there is a bug in iTunes Connect that causes some builds to get stuck.

Comments

Was resolved by Apple. When I asked on Twitter if anybody still had any stuck builds, all responses indicated that the problem had indeed been resolved.

By oliver.drobnik at Nov. 11, 2015, 2:35 p.m. (reply...)

We can NOT test the new build for 2 days.

One of the builds gets "There was an error importing this build" after waiting for a day. The other is still processing.

By jasy at Nov. 7, 2015, 7:54 a.m. (reply...)

It is really dreadfull, My all builds stucks in processing

By EugeneLyashenko at Nov. 5, 2015, 3:21 p.m. (reply...)

In my case: "Reproducible: Always"

By gorbenko.vova at Nov. 5, 2015, 1:51 p.m. (reply...)

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