iTunes Doesn't Recognize that I've Set Up My iPhone 6s

Originator:sethfri
Number:rdar://24764523 Date Originated:02/21/2016
Status:Open Resolved:No
Product:iTunes Product Version:12.3.2.35
Classification:Serious Bug Reproducible:Always
 
Summary:
I got my iPhone 6s on launch day, and I set it up as a new iPhone using an existing Apple ID. I have yet to be able to get it to sync to iTunes. Every time I plug it in, iTunes recognizes it as a device that has yet to be set up. It prompts me to restore it from a backup (and it doesn't list any recent backups that I've been doing nightly to iCloud) or set it up as a new device

See attached screenshot for exactly what I see when I plug in my iPhone

Steps to Reproduce:
1. Get new iPhone 6s
2. Set it up as a new device
3. Plug it into a MacBook Pro 15 inch 2013 model
4. iTunes 12.3.2.35 opens automatically and cannot recognize the iPhone as being already set up.

Expected Results:
iTunes should recognize that I set up my iPhone months ago.

Actual Results:
iTunes does not recognize that I've set up my iPhone

Version:
OS X 10.11.3, iTunes 12.3.2.35, iOS 9.2.1

Comments

My Comment

Could potentially be related to rdar://24764473

By sethfri at Feb. 22, 2016, 6:40 a.m. (reply...)

Please note: Reports posted here will not necessarily be seen by Apple. All problems should be submitted at bugreport.apple.com before they are posted here. Please only post information for Radars that you have filed yourself, and please do not include Apple confidential information in your posts. Thank you!