Health app is unusable

Originator:thedov
Number:rdar://26881696 Date Originated:6/19/2016
Status:Closed Resolved:Duplicate of 22546920
Product:iOS Product Version:9.3.2
Classification:Serious Bug Reproducible:Always
 
Summary:
This may or may not be related to rdar://25343654

For months now (since before iOS 9.3 - I was hoping that release would fix this) the Health app is nonfunctional on my iPhone. I’ve done a backup and restore, as well as a software restore, and neither made a difference. The Health app shows no data in my dashboard graphs, and won’t allow me to add new data points manually (I try adding them, but then nothing happens). When I go to “Show All Data”, I get a spinner and nothing else. Also, the Activity app doesn’t show any activity at all, and I’ve had my watch for over a year (with streaks going that whole time.

Since I have an extremely long Move streak going (385+ days) I’m very nervous about any troubleshooting that could lead to data loss.

Please let me know what else I can send you to help track this very frustrating issue down.

Steps to Reproduce:
Not sure

Expected Results:
Health app receives and displays data

Actual Results:
HealthKit appears to reject any changes to its database, and doesn’t display any data it already has

Comments


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