DEP + iCloud Backup causes device to be unsupervised after restore

Originator:matthias
Number:rdar://26937206 Date Originated:22-Jun-2016 08:31 AM
Status:Open Resolved:
Product:iOS Product Version:9.3.2
Classification: Reproducible:Always
 
Area:
Device Management / Profiles

Summary:
After restoring a iCloud backup on a DEP enrolled device, the device is not being supervised and enrolled in MDM.

Steps to Reproduce:
1. Make an iCloud backup of an unsupervised iPad without an MDM profile
2. Add the device to DEP, assign it a profile which will make it Supervised and mandatory enroll in MDM
3. Reset the device, make it go through the setup and choose "Restore from iCloud Backup"
4. Restore the backup you just made of the iPad in unsupervised state without an MDM profile

Expected Results:
The backup should be restored, after restoration the device should go back to the setup wizard to go through DEP again and apply supervision and install the MDM profile

Actual Results:
The backup is restored, but the iPad is not supervised and hasn't installed the MDM profile.

Version:
iOS 9.3.2

Notes:


Configuration:
All iPad, iPhone, iPod models

Attachments:

Comments


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