Installing Enterprise apps bricks phone on iOS 10

Originator:samg
Number:rdar://28556347 Date Originated:09/29/2016
Status: Resolved:
Product:iOS Product Version:10.0.2
Classification: Reproducible:Sometimes
 
Area:
Device Management / Profiles

Summary:
Installing our Enterprise apps leads to the OS crashing and being unable to reboot, stuck on a black spinner. One user was able to restore from iTunes, and encountered the same issue again. Another user was unable to reset the phone from iTunes and had to get a replacement phone under warranty from the App Store. This has repro'd for 4 distinct phones at our company, but does not repro for everyone.

Steps to Reproduce:
Install enterprise apps from [redacted] for first time on iOS 10.


Expected Results:
Phone does not crash after installing apps

Actual Results:
Phone is unable to boot

Version:
iOS 10.0.2

Notes:


Configuration:
iPhone 6, iPhone 7, iPhone 7 Plus

Attachments:

Comments

Confirmed

I'm having the same problem on iPhone 6s with iOS 10.1.1 when trying to run enterprise app with Xcode 8.1 (8B62). Another weird thing is that it happens just with one build configuration, but it works with others (for the same app). The only way to exit "black screen with spinner loop" is enabling restore mode and restoring iOS from iTunes. This is literally the worst experience with iPhone which I ever encountered.

/// - Update: What fixed this issue for me was: restoring from iTunes backup instead from iCloud.

By marko.tadic at Nov. 3, 2016, 9:05 p.m. (reply...)

Confirmed

Did you write a DTS about it? Any response from Apple?

By ruenzuo at Oct. 11, 2016, 8:52 a.m. (reply...)

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