Open Radar

 
Area:
App Store

Summary:
Our application "Merlin Project Express" is sold via the Mac App Store and offers an auto-renewable subscription as an in-app purchase.
Starting yesterday, customers complained that subscriptions they bought are not recognised by the app. 

A lot of other people in the dev forum seem to currently have similar problems:
https://forums.developer.apple.com/community/system-frameworks/in-app-purchase

Steps to Reproduce:
1. Download the application "Merlin Project Express" from the Mac App Store
2. Open it and in the upcoming panel chose to purchase a monthly subscription

Expected Results:
- After the successful purchase, the application should inform you about the validity of your subscription.
- The local application receipt should contain the subscription as an in-app purchase entry.

Actual Results:
- The application does not recognise the purchase
- The local application receipt does not contain the subscription as an in-app purchase entry.

Version:
10.12.4 (16E195)

Configuration:
- The problem does not occur for customers on OS X 10.11 or 10.10
- Deleting the application and re-downloading it from the store or re-purchasing the subscription delivers the correct receipt and makes the app work as expected