2016 MBP with TouchBar won't resume from sleep every morning when plugged into 2 screens via USB-C

Originator:javier.api
Number:rdar://34660480 Date Originated:09/26/2017
Status:Open Resolved:
Product:Mac Product Version:
Classification:Crash/Hang Reproducible:Always
 
Summary:
Every morning when I plug in my mac to:
- One screen using a 3rd party (because Apple doesn't sell one) DisplayPort to USB-C cable.
- Another screen using Apple's USB-C to HDMI adaptor and an HDMI cable (also plugged into the power using Apple's USB-C charger connected to this adaptor) #donglelife

I can seem to wake up the mac by moving the mouse and typing keys on the keyboard (all Apple, new Magic™ hardware) because an iPhone that is connected via USB to one of the monitors starts charging when I do so. However, no signal is output to the monitors.
If I open the lid of the laptop, both the laptop screen and the touchbar remain black. I usually wait >20 minutes until I get fed up that my $2000 laptop is not working and choose to force reboot it by holding the touch ID button.
Afterwards I get a screen asking me if I have forgotten my password.

Steps to Reproduce:
- Spend $2000 on a brand new computer
- Try to use it
- Wait for 20 minutes
- Laptop doesn't wake up / won't output any video signal to external monitors or its own screen
- Force reboot
- Complain on Twitter
- File a snarky radar.

Expected Results:
- The Mac wakes up in a reasonable amount of time and starts working.

Actual Results:
- I have to force-reboot it and waste 20-30 minutes every morning.

Version/Build:
macOS Sierra 10.12.6 (16G29)

Comments


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