App Store Connect & Xcode Organizer disagree on number of crashes

Number:rdar://FB9185039 Date Originated:2021-06-16
Status:Open Resolved:
Product:Xcode/App Store Connect Product Version:Xcode 12.5
Classification:Incorrect/Unexpected Behavior Reproducible:Yes
Please describe the issue:
App Store Connect shows multiple crashes (see: app-store-connect-crashes.png) for v1.9.0 of our app while Xcode organizer shows only a single crash (see: organizer-crashes.png) on one device. Xcode organizer has much more detailed information.

Please list the steps you took to reproduce the issue:
1. Go to app store connect and view crashes under metrics for a version of the app
2. Go to Xcode Organizer and view crashes for the same version of that app
3. See that they disagree

What did you expect to happen?
Xcode organizer and app store connect should show the same number of crashes. Also, it would be nice if we could download crashes directly from app store connect so that people on our team that aren't necessarily developers can also access them without having to retrieve them from customer machines.

What actually happened?
App store connect shows more crashes but doesn't provide stack trace. Xcode shows a single crash


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